Warranty & Guarantee
We stand behind every repair with our comprehensive warranty and satisfaction guarantee. Your peace of mind is our priority.
90-Day Warranty
All repairs include our comprehensive 90-day warranty covering both parts and labor.
- Parts covered
- Labor covered
- No hidden fees
Genuine OEM Parts
We use only manufacturer-approved parts to maintain your appliance's integrity.
- Original manufacturer parts
- Proper fit guaranteed
- Maintains warranty
Satisfaction Guarantee
Not satisfied with our service? We'll make it right or refund your money.
- Quality workmanship
- Professional service
- Clear communication
Warranty Coverage Details
What's Covered
- All parts installed during the repair
- Labor charges for the original repair
- Return visits for the same issue within 90 days
- Diagnostic fees if related to the original repair
- All refrigerants and materials used
- Manufacturer defects in replacement parts
What's Not Covered
- New or unrelated problems that develop
- Damage from misuse, accidents, or power surges
- Cosmetic damage or normal wear
- Issues caused by unauthorized modifications
- Problems resulting from improper installation
- Repairs performed by others during warranty period
How to Make a Warranty Claim
Contact Us
Call us at (914) 483-3420 or use our online form. Have your invoice number ready and describe the issue you're experiencing.
Verification
We'll verify your repair date and confirm the issue is related to the original repair. Most warranty claims are approved immediately over the phone.
Schedule Service
We'll schedule a return visit at your convenience. Warranty repairs are prioritized and typically scheduled within 24-48 hours.
Repair Completed
Our technician will diagnose and repair the issue at no additional charge. If parts are needed, they're also covered under warranty.
Warranty FAQ
When does my warranty period start?
Your 90-day warranty begins on the date the repair is completed and payment is received. The warranty end date is printed on your invoice.
What if my appliance has a different problem within 90 days?
New or unrelated problems are not covered under the original warranty. However, we do offer a diagnostic discount for repeat customers, and any new repairs come with their own 90-day warranty.
Do I need to keep my invoice for warranty claims?
Yes, please keep your invoice as proof of service. We also maintain records, but having your invoice speeds up the claim process. We can look up your service by phone number if needed.
What if the same problem comes back after 90 days?
While our warranty covers 90 days, we value long-term customer relationships. If a related issue occurs shortly after the warranty period, please contact us. We often provide goodwill accommodations for loyal customers.
Does using your service void my manufacturer warranty?
No. We use genuine OEM parts and follow manufacturer-approved procedures. Our repairs maintain your appliance's original warranty status. We can provide documentation of parts used if needed.
What about parts that have a longer manufacturer warranty?
Some OEM parts come with manufacturer warranties exceeding 90 days (such as compressors with 5-year warranties). In these cases, you receive the longer of the two warranty periods for that part.
Have a Warranty Question?
Our team is here to help. Contact us with any questions about your repair warranty.
(914) 483-3420